1. Acceptance of Terms
By accessing or using FaydaMX services, including our website, mobile application, WhatsApp Business communications, or IVR services, you agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree to these terms, please do not use our services.
Important Notice
These terms constitute a legally binding agreement between you and Suvihim Innovations Private Limited. Please read them carefully before using our services.
2. Our Services
Platform Services
FaydaMX provides a comprehensive loyalty and commerce platform that includes:
- Digital loyalty programs for local businesses
- Customer rewards and FaydaMX coin systems
- Merchant promotional tools and analytics
- Digital payment integration and processing
- Customer engagement and retention solutions
- Location-based offers and recommendations
Mobile Application
Our FaydaMX mobile app enables users to:
- Discover local businesses and exclusive offers
- Earn and redeem FaydaMX coins (1 coin = 1 INR)
- Participate in loyalty programs and jackpots
- Make secure digital transactions
- Access customer support and account management
Service Availability
Our services are primarily designed for Tier 4 and Tier 5 cities in India, with initial launch in Rajnandgaon, Durg, and Bhilai. Service availability may vary by location and is subject to local regulations and technical feasibility.
3. User Responsibilities
Account Creation and Security
When creating an account, you must:
- Provide accurate and complete information
- Use a valid mobile number for verification
- Maintain the security of your login credentials
- Notify us immediately of any unauthorized access
- Use the platform only for lawful purposes
- Keep your account information updated
Prohibited Activities
You agree not to:
- Use the platform for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the normal operation of our services
- Share false or misleading information
- Violate any applicable laws or regulations
- Abuse loyalty programs or engage in fraudulent activities
- Create multiple accounts to exploit rewards
- Use automated tools or bots to interact with our services
Age Restrictions
Our services are intended for users aged 18 and above. Users under 18 may use our services only with parental or guardian supervision and consent.
4. WhatsApp Business Communications
Consent to Receive Messages
By providing your WhatsApp number or contacting us via WhatsApp, you consent to receive business communications including:
- Transaction confirmations and receipts
- FaydaMX coin balance updates and notifications
- Promotional offers from partner merchants
- Service announcements and app updates
- Customer support responses
- Account security alerts and verification messages
Message Frequency and Opt-out
Message frequency varies based on your activity and preferences. You can:
- Opt-out at any time by replying "STOP" to any message
- Manage your communication preferences in the app settings
- Block our WhatsApp Business number if desired
- Contact customer support to modify your preferences
WhatsApp Business Policy Compliance
Our WhatsApp communications comply with:
- WhatsApp Business Policy requirements
- Indian telecommunications regulations (TRAI guidelines)
- Data protection and privacy laws
- Anti-spam regulations and best practices
Message Content and Responsibility
You are responsible for the content of messages you send to us. We reserve the right to block communications that are inappropriate, abusive, or violate our policies.
5. IVR and Voice Services
Call Recording and Monitoring
When you call our IVR system, please note that:
- Calls may be recorded for quality assurance and training purposes
- You will be notified before recording begins
- You can opt-out of recording if desired
- Recorded calls are stored securely and retained as per our data retention policy
- Recordings may be used for dispute resolution and customer service improvement
IVR Service Features
Our IVR system provides:
- Account balance and FaydaMX coin balance inquiries
- Transaction history and loyalty point status checks
- Merchant information and location services
- Customer support routing and assistance
- Service status updates and technical support
- Account security verification and password reset
Voice Data Processing
Voice interactions are processed to:
- Provide requested services and information
- Improve service quality and user experience
- Ensure compliance with regulatory requirements
- Resolve disputes and provide customer support
- Prevent fraud and maintain security
Telecom Compliance
Our IVR services comply with Indian telecom regulations including TRAI guidelines and are operated through licensed telecom service providers.
6. Mobile App Terms
App Download and Installation
By downloading and installing the FaydaMX app, you agree to:
- Download the app only from official app stores (Google Play, Apple App Store)
- Keep the app updated to the latest version for security and functionality
- Grant necessary permissions for app functionality (location, notifications, camera)
- Use the app in accordance with these terms and applicable laws
Registration and Login
App registration requires:
- Valid mobile number verification through OTP
- Acceptance of terms and privacy policy
- Basic profile information (name, location preferences)
- Age verification (18+ years)
FaydaMX Coins and Rewards
Our coin system operates under these terms:
- 1 FaydaMX Coin = 1 Indian Rupee in value
- Coins are earned through verified purchases at partner stores
- Coins can be redeemed at participating merchant partners
- Coins may have expiration dates as specified in the app
- Coin transfers between accounts are not permitted without authorization
- We reserve the right to adjust coin values or terms with notice
Location Services
Location data is used to:
- Show nearby partner stores and offers
- Verify in-store transactions for reward eligibility
- Provide personalized location-based recommendations
- Improve service quality and user experience
7. Merchant Partner Terms
Merchant Onboarding
Local businesses joining our platform must:
- Provide valid business registration documents
- Comply with local business regulations and licensing
- Maintain accurate business information and hours
- Honor loyalty program commitments and rewards
- Install and maintain necessary FaydaMX integration tools
Merchant Responsibilities
Partner merchants agree to:
- Provide goods and services as advertised
- Honor FaydaMX coins and rewards promptly
- Maintain appropriate business licenses and permits
- Comply with consumer protection laws
- Resolve customer disputes in good faith
- Provide accurate transaction data for reward calculation
Platform Fees and Commissions
Merchant fees are outlined in separate merchant agreements and may include:
- Monthly subscription fees for platform access
- Transaction-based commissions
- Promotional campaign fees
- Additional service charges as applicable
8. Payment and Billing
Consumer Transactions
For consumer users:
- App download and basic usage are free for consumers
- Digital wallet features may have associated transaction fees
- All fees will be clearly disclosed before transaction completion
- Refunds are subject to merchant policies and applicable laws
FaydaMX Coins and Rewards
Regarding our coin system:
- FaydaMX coins have monetary value (1 coin = 1 INR)
- Coins may have expiration dates as specified
- Coins are non-transferable between user accounts
- Coin redemption is subject to merchant acceptance
- We reserve the right to audit coin transactions for fraud prevention
Payment Processing
All payments are processed through secure, licensed payment gateways in compliance with RBI guidelines and PCI DSS standards.
9. Intellectual Property
Our Intellectual Property
Suvihim Innovations Private Limited owns all rights to:
- The FaydaMX application, website, and platform
- Our logos, trademarks, and brand elements
- Software, algorithms, and proprietary technology
- Content, designs, and user interfaces
- Business processes and methodologies
User Content
You retain ownership of content you create, but grant us a non-exclusive license to use it for providing and improving our services, including customer testimonials and reviews.
Respect for Third-Party Rights
Users must respect the intellectual property rights of others and not use our platform to infringe on copyrights, trademarks, or other proprietary rights.
10. Liability and Disclaimers
Service Disclaimers
Our services are provided "as is" and "as available." We make no warranties regarding:
- Uninterrupted or error-free service operation
- Complete accuracy of merchant information or offers
- Availability of specific merchants or promotional offers
- Third-party services or integrations
- Network connectivity or mobile carrier services
Limitation of Liability
To the maximum extent permitted by law, our liability is limited to:
- Direct damages arising from our gross negligence
- The amount of FaydaMX coins lost due to our system errors
- Actual monetary damages up to ₹10,000 per incident
Third-Party Services
We are not responsible for:
- Actions or omissions of merchant partners
- Quality of goods or services provided by merchants
- Third-party payment processing issues
- External website or service failures
- Mobile network or internet connectivity issues
11. Termination
Termination by You
You may terminate your account at any time by:
- Contacting our customer support
- Using account deletion features in the app
- Following the account closure process
- Sending a written request via email
Termination by Us
We may suspend or terminate accounts for:
- Violation of these terms and conditions
- Suspected fraudulent activity or abuse
- Non-compliance with applicable laws
- Extended periods of inactivity (over 2 years)
- Breach of security or unauthorized access attempts
Effects of Termination
Upon termination:
- Your access to our services will cease immediately
- Unused FaydaMX coins may be forfeited (subject to applicable laws)
- Personal data will be handled according to our Privacy Policy
- Outstanding obligations and liabilities remain enforceable
- You may request data export before account deletion
12. Governing Law and Dispute Resolution
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Rajnandgaon, Chhattisgarh.
Dispute Resolution Process
Before initiating legal proceedings, parties agree to attempt resolution through:
- Direct Communication: Contact our customer support team
- Escalation: Grievance officer review within 15 days
- Mediation: Good faith mediation if direct resolution fails
- Arbitration: Binding arbitration under Indian Arbitration and Conciliation Act
- Legal Action: Court proceedings as a last resort
Consumer Protection Rights
Nothing in these terms shall limit your rights under the Consumer Protection Act, 2019, or other applicable consumer protection laws in India.
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
Updates to Terms
We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated via email, WhatsApp, app notifications, or website announcements. Continued use of our services after updates constitutes acceptance of revised terms.
Effective Date and Contact
These Terms & Conditions are effective as of September 8, 2025. If you have any questions about these terms, please contact us using the information provided above.